The term artificial intelligence has been prominently featured in numerous publications as a solution to challenges related to efficiency, organization, and creativity. Many companies are following this trend, striving to incorporate AI-driven solutions into their offerings. These efforts take various forms. In this article, we will take a closer look at AI Agents, which can provide valuable support, particularly in back-office processes.
For some time now, we have been observing a significant rise in the popularity of terms related to the use of artificial intelligence. So, let’s start from the beginning.
What is "Artificial Intelligence"?
The term “artificial intelligence” encompasses Large Language Models (LLMs), natural language processing (NLP) systems, machine learning algorithms, neural networks, and generative AI models.
LLMs, such as ChatGPT from OpenAI or Gemini from Google, are models trained on vast datasets that can analyze, process, and generate text in a way that mimics human reasoning. They are used in various applications, ranging from chatbots and voice assistants to advanced systems supporting business analysis and process automation in companies.
Artificial intelligence is not limited to text processing. Modern models can also analyze images, audio, video, and numerical data, making them highly versatile tools in business. AI enables not only the automation of repetitive tasks but also the detection of patterns in large datasets, trend forecasting, and support for strategic decision-making in companies.
Who are AI agents?
“AI agents” are intelligent systems based on machine learning algorithms, natural language processing (NLP) models, and Large Language Models (LLMs). Their purpose is to automate processes, support decision-making, and interact with users in a natural and context-aware manner.
This means that virtual assistants are based on well-known and widely used LLMs such as ChatGPT, Gemini, Claude, Mistral, or DeepSeek, which can generate coherent responses, analyze texts, and adapt to the context of a conversation.
However, AI agents differ from language models in that they are designed to perform specific tasks autonomously. In practice, this means they are equipped with additional modules that enable them to gather information, process data in real-time, and make decisions based on business rules.
Unlike traditional chatbots, AI agents not only answer questions but can also handle complex processes, integrate with enterprise systems, and learn from user interactions. As a result, they are used in various areas, from administrative support and document analysis to the automation of operational processes in enterprises.
The operation of AI agents is based on several key components:
- Communication interface – allows the agent to interact with users through text, speech, or other data formats.
- Decision engine – based on AI models and business rules, it enables situation analysis and the selection of optimal actions.
- Integration with external systems – AI agents often operate in conjunction with databases, business applications (ERP, CRM), or cloud services, allowing them to access up-to-date information.
- Process automation – they can perform specific tasks, such as generating reports, processing requests, sending notifications, or initiating predefined processes in IT systems.
What are the types of AI agents?
AI agents may take various forms depending on their application and level of autonomy. Leveraging advanced artificial intelligence models, they can assist users in a wide range of activities, from customer support to data analysis and business process management.
We can distinguish several main types of AI agents:
- Conversational agents – include chatbots and voicebots that interact with users through text or speech. They can answer questions, handle customer inquiries, and support sales processes.
- Analytical agents – specialize in processing and interpreting data. They use machine learning algorithms to analyze trends, detect anomalies, and generate reports.
- Operational agents – automate business tasks by integrating with enterprise systems. They can manage documentation, process documents, or coordinate activities within corporate processes.
- Autonomous agents – operate independently, making decisions based on collected data and predefined business rules. They are used in areas such as logistics, resource management, and dynamic operational planning.
- Decision-support agents – provide recommendations based on advanced data analysis, helping managers and specialists make strategic decisions.
Each of these types can operate independently or collaborate with other systems, creating a complex AI-driven environment. In the following sections, we will explore specific applications of AI agents and their impact on the operational efficiency of businesses.
Cloud or on-premise solution – how can an AI agent be implemented in a corporate environment?
Implementing an AI agent in an organization requires selecting the appropriate deployment model that best meets business, technical, and regulatory requirements. Companies can choose between a cloud-based solution (SaaS) or an on-premise deployment, depending on their needs for flexibility, security, and integration with existing systems.
The choice of the appropriate model depends on various factors, which are presented in the table below.
| Criterion | SaaS (Cloud) | On-Premise (Local) |
|---|---|---|
| Deployment model | Cloud-based (AWS, Azure, Google Cloud) | Operates on the company’s own infrastructure |
| Infrastructure | Cloud service provider | Local servers |
| Initial costs | Low | High |
| Operational costs | Subscription-based | Fixed maintenance and energy costs |
| Scalability | Very high | Limited (dependent on hardware) |
| Data security | Limited (processed outside the company) | High (full control over data) |
| Regulatory compliance | May require additional agreements and certifications | Easier to meet regulatory requirements |
| Ease of implementation | Easy and fast | Requires hardware purchase and setup |
| Updates and maintenance | Automatic, provided by the vendor | Self-managed updates and maintenance |
| Integration with enterprise systems | Strong API support and pre-built integrations | Full control but may require additional integration |
The choice of the appropriate deployment model—cloud-based or on-premise—depends on the company’s specific requirements regarding security, costs, and integration with existing systems. Regardless of the chosen strategy, AI agents can significantly enhance operational efficiency and allow employees to focus on tasks that require creativity and strategic thinking.
The development of AI technology is undoubtedly one of the strongest technological trends in recent years. Therefore, it is worth considering now how AI agents can support your company’s growth and become a key element of its digital transformation.